Vision
Our vision is for everyone to have access to affordable transport in the North East, whatever their personal circumstances.
Mission statement
Our mission is to provide friendly and professional community transport and cycling services to enhance the connectedness, social inclusion and mental and physical well-being of the people and communities we serve.
Values
Commitment
We value the strong and lasting relationships we build with all our service users, partners, staff, volunteers and other stakeholders and are dedicated to providing permanent transport solutions that make a real difference to our local communities.
Professionalism
We are an organisation you can trust and are proud of how we operate, always endeavouring to provide our services safely, consistently and to the highest of standards.
Care
We do everything we can to ensure the safety, comfort, happiness and wellbeing of everyone we support; the caring and friendly way we deliver our services is what people value most and we will always bend over backwards to help them.
Equality
We actively promote an inclusive culture of equality, diversity and respect, ensuring the transport services we provide are accessible, affordable and fair for all members of the community.
Flexibility
We go that extra mile and are here to help our service users beyond just taking them places. We think about solutions rather than problems and are open to change so we can help meet each service user’s needs and in doing so, boost our social impact.
Collaboration
We are truly collaborative with each other and with our partners. Teamwork is critical and the partnerships we have forged with local community groups, schools and other organisations mean we can provide the best experience possible for all our service users.